Return & Refund Policy

ROSFO accepts returns of eligible merchandise in accordance with the terms set forth below. By submitting a return or exchange request, you agree to comply with this Return & Refund Policy.

Return Eligibility

Eligible merchandise may be returned within 30 calendar days following the date of delivery, as reflected in the applicable carrier's tracking records.

To qualify for a return, merchandise must be returned in substantially the same condition in which it was received. Items must be unworn, unused, unaltered, and undamaged, and must be free from scratches, stains, odors, cosmetic residue, or other signs of wear or use.

All original packaging, tags, accessories, components, and materials supplied with the merchandise must be included.

A valid ROSFO order number or other proof of purchase may be required.

ROSFO reserves the right to inspect all returned merchandise and to determine, based on the condition of the returned item and the circumstances of the return, whether the merchandise satisfies the requirements of this Policy.

Return Shipping

For eligible returns requested within 14 calendar days of delivery, ROSFO will provide complimentary standard return shipping when the return is arranged through ROSFO.

For eligible returns requested after the first 14 calendar days but within the 30-day return period, return shipping costs for non-defective merchandise are the responsibility of the customer.

Where ROSFO provides a prepaid return label for a return for which the customer is responsible for return shipping, the applicable shipping charge may be deducted from the refund.

Complimentary return shipping does not waive any return eligibility requirement and does not apply to merchandise that has been worn, used, altered, or damaged after delivery.

Return Authorization

All returns must be authorized by ROSFO before merchandise is shipped back.

To request a return, please contact:

ROSFO Customer Care
support@rosfoglobal.com

The request must include the applicable order number and the reason for the return.

If the return is authorized, ROSFO will provide return instructions and the applicable return address.

Merchandise returned without prior authorization may be refused.

Unless otherwise instructed by ROSFO, authorized returns must be tendered to the applicable carrier within 7 calendar days after authorization.

Transit Damage

Any claim that merchandise was damaged during shipment must be reported to ROSFO within 72 hours following delivery, as reflected in the carrier's tracking records, in order to be considered a transit-damage claim under this Policy.

A transit-damage claim must include sufficient documentation to permit ROSFO to evaluate the cause and circumstances of the damage.

ROSFO may require photographs or other evidence showing:

• the merchandise;
• the exterior shipping carton or mailer;
• the shipping label;
• the internal packaging;
• protective materials; and
• any visible damage to the packaging.

The merchandise and all original shipping and packaging materials must be retained until the claim has been resolved.

Submission of a claim within 72 hours does not constitute automatic acceptance of the claim or a determination that the damage occurred during transit.

ROSFO may review and compare the materials submitted by the customer with order records, fulfillment records, pre-shipment photographs, packaging records, product information, carrier records, and other information reasonably relevant to the claim.

ROSFO may also refer the matter to the applicable carrier, logistics provider, or shipping insurer for investigation or verification.

Where the available evidence reasonably establishes that the merchandise was damaged during transit, ROSFO will provide an appropriate remedy, which may include replacement, refund, or another remedy required by applicable law.

Where return of verified transit-damaged merchandise is required, ROSFO will bear reasonable return shipping costs.

Claims submitted more than 72 hours after delivery will not ordinarily be treated as transit-damage claims unless sufficient evidence establishes that the damage occurred before or during delivery, or applicable law provides otherwise.

The existence of a 30-day return period does not extend the time for reporting transit damage.

Defective Merchandise

A manufacturing or material defect is separate from transit damage.

If merchandise is believed to contain a manufacturing or material defect, the customer must contact ROSFO and provide sufficient information for the matter to be evaluated, including the applicable order number and, where requested, photographs or video demonstrating the alleged defect.

ROSFO reserves the right to inspect the merchandise and any supporting evidence before determining whether a defect exists.

Where a genuine defect is verified, ROSFO will provide an appropriate remedy, which may include replacement, refund, repair where appropriate, or any other remedy required by applicable law.

Where ROSFO requires verified defective merchandise to be returned, ROSFO will bear reasonable return shipping costs.

Incorrect Merchandise

If ROSFO ships merchandise that does not correspond with the customer's order, the customer should contact ROSFO promptly and provide the applicable order number and reasonable evidence identifying the merchandise received.

Once the error is verified, ROSFO will arrange an appropriate remedy.

Where return of the incorrect merchandise is required, ROSFO will bear reasonable return shipping costs.

Damage Occurring After Delivery

ROSFO is not responsible for damage occurring after delivery as a result of misuse, improper handling, accidental damage, intentional damage, modification, alteration, unauthorized repair, failure to follow reasonable care instructions, or ordinary wear and tear.

Such damage will not be treated as a manufacturing defect or transit-damage claim.

Where ROSFO reasonably believes that merchandise has been intentionally damaged, altered, substituted, or falsely represented as defective or transit damaged, ROSFO may require additional documentation and may deny the claim where supported by the available evidence and permitted by applicable law.

Inspection of Returned Merchandise

All returned merchandise is subject to inspection before any refund is approved.

ROSFO may refuse a return or reduce the amount of a refund, to the extent permitted by applicable law, where returned merchandise shows evidence of:

• wear or use;
• scratches;
• stains;
• odors;
• perfume or cosmetic residue;
• alteration;
• damage occurring after delivery;
• missing components;
• missing accessories;
• missing packaging; or
• any other condition inconsistent with the merchandise having been maintained in returnable condition.

The submission or shipment of a return does not, by itself, create an entitlement to a refund.

Non-Returnable Merchandise

Except where otherwise required by applicable law, the following merchandise is not eligible for return or exchange:

• personalized merchandise;
• customized merchandise;
• engraved merchandise;
• merchandise expressly designated as Final Sale before purchase;
• merchandise that has been worn, used, altered, or damaged after delivery; and
• merchandise that is no longer in a condition suitable for return under this Policy.

A promotional price, discount code, temporary markdown, or coupon does not by itself make merchandise Final Sale unless the merchandise is expressly identified as Final Sale before purchase.

Exchanges

Eligible merchandise may be exchanged within 30 calendar days of delivery, subject to the eligibility requirements of this Policy and product availability.

For exchanges requested for reasons such as size, color, style, personal preference, or any other non-defective reason, all shipping costs associated with the exchange are the responsibility of the customer.

This includes:

• the cost of returning the original merchandise to ROSFO; and
• the cost of shipping the replacement merchandise to the customer.

If ROSFO provides a prepaid shipping label or arranges shipment of the replacement merchandise, the applicable shipping charges must be paid by the customer or may otherwise be collected as part of the exchange transaction.

If the replacement merchandise has a higher price than the original merchandise, the customer must pay the applicable price difference before the replacement merchandise is shipped.

If the replacement merchandise has a lower price than the original merchandise, the applicable price difference will be refunded to the original method of payment.

Applicable taxes and other charges associated with the replacement merchandise may be adjusted accordingly.

Replacement merchandise will ordinarily be shipped only after the original merchandise has been received and inspected by ROSFO.

All exchanges are subject to product availability. If the requested replacement merchandise is unavailable, ROSFO may offer an alternative item or process the original merchandise as a return in accordance with this Policy.

ROSFO may, at its discretion, process an exchange as a return of the original merchandise followed by a new order for the replacement merchandise.

Claims involving incorrect merchandise, verified manufacturing defects, or verified transit damage are not treated as ordinary customer-requested exchanges and will instead be handled under the applicable provisions of this Policy.

Refunds

Refunds are issued only after the returned merchandise has been received and inspected, unless ROSFO determines otherwise.

If approved, the refund will ordinarily be issued to the original method of payment.

After ROSFO processes a refund, additional time may be required for the customer's bank, card issuer, or payment provider to post the funds.

Processing times vary by financial institution and may generally take approximately 5–10 business days.

Original shipping charges, expedited shipping charges, duties, taxes, and other delivery-related charges are generally non-refundable, except where required by applicable law or where the return results from an error attributable to ROSFO.

Where permitted by applicable law, ROSFO may reduce or refuse a refund where the returned merchandise does not satisfy the conditions stated in this Policy.

Return Shipments

Where ROSFO issues a return shipping label, customers must use the shipping method and instructions provided.

Where a customer independently arranges return transportation, the customer bears the risk of loss or damage to the return shipment until the merchandise is received by ROSFO, except where applicable law provides otherwise.

ROSFO recommends retaining all tracking information and proof of shipment until the return has been completed.

Fraud and Return Abuse

ROSFO reserves the right, to the extent permitted by applicable law, to refuse or restrict returns or future return privileges where reasonably supported evidence indicates:

• return fraud;
• abuse or misuse of this Policy;
• misrepresentation;
• excessive or abusive return activity;
• repeated return of worn or used merchandise;
• false damage claims;
• intentional damage;
• product substitution;
• return of merchandise different from that originally purchased; or
• other fraudulent or abusive conduct.

In evaluating suspected abuse or fraud, ROSFO may consider relevant order history, return history, merchandise condition, photographs, shipping records, fulfillment records, and other reasonably relevant information.

Nothing in this Policy limits or excludes any right or remedy that may not lawfully be limited or excluded under applicable consumer protection law.

Contact

Questions regarding returns, refunds, exchanges, damaged shipments, or defective merchandise may be directed to:

ROSFO Customer Care
support@rosfoglobal.com